The Knotstop POLICIES TO KEEP US ALL SAFEWe appreciate our clients, staff and community and have initiated protocols for our spa and retail space. Please return to this page each time you plan to visit us for important updates and changes.
New Health and Safety Standards
In adherence to the restrictions from the State and County*, massages can be performed indoors for medical purposes. Clients will be asked to indicate that they have been referred by a medical professional when they fill out the online intake form.
During the period of the Stay at Home order (December 8 - January 4 TBD), we unfortunately cannot offer appointments for Facial Services. Please keep in mind that you may still purchase Gift Certificates for Your Holiday Gift Giving, but bookings for Facials will not resume until Stay-at-Home order is lifted.
Our Commitment To You:
The Knotstop has always been committed to providing a clean and safe environment for you to relax. During the COVID-19 crisis, we reinforced those steps and added additional measures. Cleanliness will continue to be a focus moving forward.
Among the steps we are taking, The Knotstop Staff & Service Providers will:
Masks Are Required
We require everyone in our space to wear a face covering. Our therapists will be wearing face masks at all times during your entire treatment.
We have allowed extra time and will be conducting a lengthy and detailed sanitization process for our treatment rooms between each client. Common areas will be sanitized regularly throughout the day and every night after the spa closes.
Together...But 6 Feet Apart
Physical distancing protocols enforced throughout the entire spa and retail space.
The Knotstop will be providing hand sanitizer throughout the space for your use.
HEPA Air Filters
The Knotstop has HEPA air filters as part of the central air systems as well as additional air purifiers in each treatment room. For added air circulation treatment room doors are open between services while the areas are being sanitized.
Electronic Intake Forms
Prior to your visit to The Knotstop, you will complete a secure + online intake form as well as a COVID-19 Questionnaire from the comfort of your home.
Wellness Checks for Staff and Clients upon entering space, including temperature checks.
We anticipate that a new emphasis on “disease control” will become standard practice in all industries.
Beyond our “contact-lite” check in and check out processes, we are adopting processes to limit traffic in the spa at any given time.
We have already added a new touch-free process for customer agreements, member and guest payments and forms.
We know that the world will change in many ways in the near future, but one thing that we are certain of is that we will be there for you with the cleanest and safest spa. Our commitment remains for you to restore, relax, and refresh when you need it most. Thank you for your trust, we look forward to seeing you soon.