We appreciate our clients, staff and community and have initiated protocols for our spa and retail space. Please return to this page each time you plan to visit us for important updates and changes.

New Health and Safety Standards


We are committed to taking a leadership position in instituting and enhancing processes and protocols to ensure the health and safety of our Members, Guests and Employees. We have consulted with experts in healthcare, infectious disease, massage therapy, and esthetics to ensure we are taking the right measures to ensure safety without sacrificing your relaxation or our employee’s well-being.


This much we are certain, offering massage and stretch services to our members and guests will be more critical now than at any other time in our history. COVID-19 isolation and uncertainty have impacted the collective mental health and widespread depression is a genuine global concern. You know that massage therapy can help relieve tension in your muscles and connective tissues, increase blood flow and promote relaxation. What you may not have known, however, is that massage therapy has been found to help relieve the physical symptoms associated with depression and anxiety such as headache, insomnia and widespread muscle pain.

Our Commitment To You:

The Knotstop has always been committed to providing a clean and safe environment for you to relax. During the COVID-19 crisis, we reinforced those steps and added additional measures. Cleanliness will continue to be a focus moving forward.

Among the steps we are taking, The Knotstop Staff & Service Providers will:

Masks Are Required

We require everyone in our space to wear a face covering. Our therapists will be wearing face masks at all times during your entire treatment.


We have allowed extra time and will be conducting a lengthy and detailed sanitization process for our treatment rooms between each client. Common areas will be sanitized regularly throughout the day and every night after the spa closes.

Together...But 6 Feet Apart

Physical distancing protocols enforced throughout the entire spa and retail space.

Hand Sanitizer

The Knotstop will be providing hand sanitizer throughout the space for your use.

HEPA Air Filters

The Knotstop has HEPA air filters as part of the central air systems as well as additional air purifiers in each treatment room. For added air circulation treatment room doors are open between services while the areas are being sanitized.

Electronic Intake Forms

Prior to your visit to The Knotstop, you will complete a secure + online intake form as well as a COVID-19 Questionnaire from the comfort of your home. 

Wellness Checks

Wellness Checks for Staff and Clients upon entering space, including temperature checks.

Going Forward

We anticipate that a new emphasis on “disease control” will become standard practice in all industries.

Beyond our “contact-lite” check in and check out processes, we are adopting processes to limit traffic in the spa at any given time.

We have already added a new touch-free process for customer agreements, member and guest payments and forms.

We know that the world will change in many ways in the near future, but one thing that we are certain of is that we will be there for you with the cleanest and safest spa. Our commitment remains for you to restore, relax, and refresh when you need it most. Thank you for your trust, we look forward to seeing you soon.

Be Safe. We Will Get Through This Together.

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