A welcoming spa experience for every guest.

Our Accessibility Commitment

We want every guest to feel welcome, comfortable and supported at The Knotstop. Our team is committed to making reasonable accommodations whenever possible and helping guests enjoy a peaceful spa experience with dignity and care.

The Knotstop is located in a historic San Diego home. While certain architectural limitations exist, our team will work with you to plan a comfortable visit.

Physical Spa Accessibility

The Knotstop offers accessible options for guests who need additional mobility support during their visit.

• A mobile ramp is available and can be installed when requested in advance.
• ADA-accessible restroom access is available.
• Treatment rooms that can accommodate guests requiring accessible access are available on the main level of the spa.

Advance Accommodation Requests

When arranging your appointment, let Guest Services know which accommodations or preferences would help you. Requests may include:

• Ramp access requests
• Main-level treatment room placement
• Mobility-related arrival support
• Provider gender preference requests
• Other reasonable accommodation requests related to the spa visit

Guest Comfort and Service Preferences

Our spa environment is designed to be quiet, calm and restorative. Guests are welcome to relax in our guest lounge before their appointment, and our team will do its best to support comfort-related requests whenever possible.

• Gender preference requests for massage or skincare providers are accommodated whenever possible.
• Our team can assist with appointment planning so the visit feels smooth and comfortable.

Service Animals

The Knotstop accommodates service animals as required by applicable law.

Because The Knotstop is a spa environment where guests may have allergies, sensitivities or relaxation needs, pets, emotional support animals and therapy animals are not permitted unless otherwise required by law.

Website Accessibility

The Knotstop strives to make our website easy to navigate and use across modern desktop and mobile devices. We aim to support clear reading, simple navigation and access to essential information about services, booking, gift cards, policies and guest support.

As the website is updated, we continue to prioritize readability, mobile usability, clear calls to action and practical access to important guest information.

Third-Party Booking Tools

Some website features connect to third-party systems, including online booking and gift card tools. While The Knotstop works to provide a clear path to these services, we do not fully control the accessibility or functionality of third-party platforms.

If you experience difficulty using an online booking tool, gift card tool or other connected service, please contact us directly and our team will be happy to assist.

Report a Website Accessibility Issue

If a page or online tool is difficult to use, please let us know so we can assist you and review the issue. When possible, include:

• The page address or the name of the booking or gift card tool.
• What you were trying to do and where you encountered difficulty.
• Your device, browser or assistive technology, if you know it.

You do not need to provide technical details to ask for help. Please use the contact options below and let us know how you would prefer us to respond.