A welcoming spa experience for every guest.

Our Accessibility Commitment

We want every guest to feel welcome, comfortable and supported at The Knotstop. Our team is committed to making reasonable accommodations whenever possible and helping guests enjoy a peaceful spa experience with dignity and care.

The Knotstop is located in a historic San Diego home. While certain architectural limitations exist, we are committed to providing reasonable accommodations whenever possible and encourage guests to contact us before their appointment so we can prepare for their visit.

Physical Spa Accessibility

The Knotstop offers accessible options for guests who need additional mobility support during their visit.

• A mobile ramp is available and can be installed when requested in advance.
• ADA-accessible restroom access is available.
• Treatment rooms that can accommodate guests requiring accessible access are available on the main level of the spa.
• Guests who need a main-level treatment room should contact us before their appointment so we can prepare the appropriate space.

Advance Accommodation Requests

To help ensure the best possible experience, guests requesting ramp access, mobility accommodations, accessible treatment room placement or other accessibility assistance should contact The Knotstop before their appointment whenever possible.

• Ramp access requests
• Main-level treatment room placement
• Mobility-related arrival support
• Provider gender preference requests
• Other reasonable accommodation requests related to the spa visit

Guest Comfort and Service Preferences

Our spa environment is designed to be quiet, calm and restorative. Guests are welcome to relax in our guest lounge before their appointment, and our team will do its best to support comfort-related requests whenever possible.

• Gender preference requests for massage or skincare providers are accommodated whenever possible.
• Guests may contact us in advance with mobility, comfort or room-placement requests.
• Our team can assist with appointment planning so the visit feels smooth and comfortable.
• Guests are encouraged to share relevant access needs before arrival so we can prepare appropriately.

Service Animals

The Knotstop accommodates service animals as required by applicable law.

Because The Knotstop is a spa environment where guests may have allergies, sensitivities or relaxation needs, pets, emotional support animals and therapy animals are not permitted unless otherwise required by law.

Website Accessibility

The Knotstop strives to make our website easy to navigate and use across modern desktop and mobile devices. We aim to support clear reading, simple navigation and access to essential information about services, booking, gift cards, policies and guest support.

As the website is updated, we continue to prioritize readability, mobile usability, clear calls to action and practical access to important guest information.

Third-Party Booking Tools

Some website features connect to third-party systems, including online booking and gift card tools. While The Knotstop works to provide a clear path to these services, we do not fully control the accessibility or functionality of third-party platforms.

If you experience difficulty using an online booking tool, gift card tool or other connected service, please contact us directly and our team will be happy to assist.