Your privacy matters.

Overview

The Knotstop respects the privacy of our guests, website visitors and members. We collect only the information needed to provide spa services, support booking, communicate with guests, market The Knotstop and YogaDeck services, improve the website experience and operate the business responsibly.

This policy applies to information collected through our website, online booking links, contact forms, email marketing, text communications, gift card tools and other guest communication channels.

Information We Collect

The Knotstop may collect information that guests voluntarily provide when using our website, requesting information, booking an appointment, purchasing a gift card, joining our mailing list, opting into reminders or contacting the spa directly.

• Name, email address, phone number and message details submitted through website contact forms.
• Appointment-related information needed to schedule, confirm, modify or support spa services.
• Gift card purchase, recipient or redemption information submitted through approved gift card tools.
• Marketing preferences, including email or text message opt-in status when provided by the guest.
• Website usage data such as pages visited, device type, browser type and general interaction activity.

Our website contact forms are intended to collect only the basic information needed to respond to inquiries and communicate about The Knotstop and YogaDeck services.

How We Use Information

We use guest information to support the spa experience, manage appointments, respond to inquiries, communicate with guests and improve our website and services.

• To schedule, confirm, modify or follow up on appointments.
• To respond to contact form submissions, service questions or guest requests.
• To send appointment confirmations, reminders and service-related communications.
• To send marketing emails or promotional updates when a guest has opted in.
• To communicate about The Knotstop services, YogaDeck services, gift cards, memberships, seasonal specials and spa updates.
• To evaluate website performance, marketing effectiveness and guest experience.

Cookies, Pixels and Website Analytics

Our website may use cookies, tracking pixels and analytics tools to understand how visitors interact with the site, evaluate marketing performance and improve the online experience.

These tools may include Google Analytics, Google Ads tracking, Meta/Facebook Pixel or similar technologies. These tools can help us understand page visits, ad performance, device behavior and general website activity.

Visitors may adjust browser settings to limit or block cookies. Some website features may not function as intended if cookies are disabled.

Third-Party Services

The Knotstop uses trusted third-party platforms to operate booking, guest communication, gift cards, analytics, marketing and website functionality.

• Meevo: Used for online booking, guest profiles, appointment records, payment-related information and gift card tools. Booking and payment information is maintained through Meevo’s platform and protected through Meevo’s internal security practices.
• Emma: Used for email marketing and guest newsletter communications when guests have opted in.
• Google Analytics and Google Ads: Used to evaluate website performance, marketing activity and advertising effectiveness.
• Meta/Facebook Pixel: Used to help evaluate advertising performance and website interactions related to Meta platforms.
• Website hosting, form and security tools: Used to operate, secure and maintain the website.

Email and Text Communications

Guests who opt in may receive email or text communications related to appointments, reminders, guest service, promotions, seasonal specials, gift cards, memberships, The Knotstop services and YogaDeck services.

• Appointment confirmations and reminders may be sent by email or text when a guest has provided contact information and opted in where required.
• Marketing emails are sent through Emma when a guest joins or is added to an approved mailing list.
• Guests may unsubscribe from marketing emails using the unsubscribe link included in marketing messages.
• Guests may contact The Knotstop directly for help updating communication preferences.

Transactional or appointment-related messages may still be sent when needed to provide services, confirm appointments or respond to guest requests.

California Privacy Language

California residents may have certain rights regarding access, correction or deletion of personal information, subject to applicable law, identity verification and business record requirements.

Guests may contact The Knotstop to ask what information may be maintained, request updates to contact information or request removal from marketing communications.

Some information may need to be retained for legitimate business purposes, including appointment history, transaction records, legal compliance, fraud prevention, dispute resolution or internal business records.

Data Security

The Knotstop takes guest privacy seriously and uses reasonable business practices to protect personal information. Sensitive booking, payment and guest profile information is maintained through Meevo and protected through Meevo’s platform security.

No website, booking platform or digital communication method can be guaranteed completely secure. Guests should avoid submitting highly sensitive information through general website contact forms.

Policy Updates

The Knotstop may update this Privacy Policy from time to time to reflect changes in website functionality, business operations, technology, legal requirements or guest communication practices.

The “Last Updated” date above will be revised when meaningful updates are made.