How we approach your information
The Knotstop respects the privacy of our guests, members, website visitors and people who contact the spa. We collect information needed to provide services, support appointments, respond to guests, operate the website and improve our business.
This policy applies to information collected through theknotstop.com, approved online booking and gift card tools, contact forms, email communications, customer-care text messaging and direct interactions with The Knotstop.
The Knotstop does not sell or rent personal information. We do not share personal information with unrelated third parties for their own marketing or promotional purposes.
We collect information needed to provide appointments, answer questions and operate the business.
Marketing emails and customer-care text messages are managed according to the consent and preference choices provided by each guest.
We use service providers such as Meevo, Textel and Emma for specific operational purposes.
Information you provide to us
The information we collect depends on how you interact with The Knotstop. It may include information you voluntarily provide when booking, purchasing, contacting us or choosing to receive communications.
- Your name, email address, telephone number and preferred method of contact.
- Information submitted through website forms, emails, telephone calls or customer-care text conversations.
- Appointment information needed to schedule, confirm, modify, cancel or support spa services.
- Service preferences, provider preferences and other appointment-related requests.
- Membership, package, gift card and transaction-related information.
- Communication preferences, including email subscription status and customer-care SMS consent records.
- Records of communications with the spa when reasonably necessary to respond to a request or support an appointment.
Website and device information
When you visit our website, certain information may be collected automatically through cookies, pixels and similar technology. This may include:
- Pages viewed and general website interactions.
- Browser type, device type and operating system.
- Approximate location information derived from an Internet Protocol address.
- Referral sources, advertising interactions and booking-link activity.
- Cookie identifiers and related analytics information.
Please do not submit highly sensitive medical, financial or identity information through a general website contact form, email or ordinary text message.
Supporting your experience
The Knotstop uses personal information for legitimate business and guest-service purposes, including:
To schedule, confirm, modify, cancel and support massage, skincare and other spa appointments.
To answer questions, respond to requests and communicate information related to a guest’s visit.
To support memberships, packages, gift cards, payments, refunds and related business records.
To send The Knotstop or YogaDeck email updates when a guest has joined an approved mailing list.
To understand website activity, improve usability and evaluate advertising and marketing performance.
To maintain security, prevent fraud, resolve disputes and comply with applicable legal obligations.
Customer-care SMS is not used for advertising. The Knotstop’s two-way text messaging program is limited to appointment and guest-service communications described below.
Website measurement and advertising tools
Our website may use cookies, tracking pixels and similar tools to understand website activity, improve performance and evaluate advertising.
These technologies may be provided by services such as Google Analytics, Google Ads and Meta. Depending on your privacy and consent selections, these tools may collect information about page visits, device activity, referral sources, advertising interactions and general website behavior.
You can use the website’s consent controls, when displayed, to manage optional cookie categories. You may also adjust your browser settings to limit or block cookies. Some website functions may not operate as intended when cookies are blocked.
Information collected by advertising and analytics providers is also subject to those providers’ own privacy policies and controls.
Third-party tools that help us operate
The Knotstop uses service providers for booking, guest communications, website hosting, analytics, email and other business operations.
Used for booking, guest profiles, appointment records, memberships, packages, gift cards, transactions and related spa-management functions.
Used with Meevo to support consent-based, two-way customer-care text messaging.
Used for email newsletters and marketing communications sent to approved mailing lists.
Google Analytics and Google Ads may be used for website measurement, conversion attribution and advertising performance.
Meta technologies may be used to measure website interactions and advertising performance.
Hosting, security, form, consent-management and technical providers help maintain and protect the website.
Service providers receive information only as reasonably necessary to perform services for The Knotstop, support guests, protect systems or comply with applicable obligations. Their handling of information is also governed by their respective privacy and security practices.
Email preferences
Guests may receive appointment-related emails when an email address is provided as part of the booking or guest-service process.
Marketing emails may include information about The Knotstop, YogaDeck, services, gift cards, memberships, events, seasonal offerings and business updates. Marketing emails are managed separately from The Knotstop’s customer-care text messaging program.
- Marketing email recipients may unsubscribe using the unsubscribe link included in the message.
- Guests may contact The Knotstop to request an update to their email preferences.
- Unsubscribing from marketing emails may not prevent appointment confirmations, receipts or other operational emails related to an active guest relationship.
SMS and text messaging privacy
The Knotstop uses two-way SMS and MMS messaging only for appointment-related and customer-care communications. We do not use this program to send advertising, promotional offers, specials or marketing campaigns.
Messages you may receive
Appointment confirmations, reminders, scheduling assistance, appointment changes or cancellations and other information related to your visit.
Guest-service conversations
Responses to questions, requests or conversations you initiate with The Knotstop.
Consent
Express consent is obtained before The Knotstop initiates customer-care texts. If you text us first, consent is limited to responses related to your inquiry.
Your choice
Consent to receive text messages is not a condition of purchasing a service. You may call the spa instead.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared with subcontractors and service providers that support customer service and message delivery, including Meevo, Textel, telecommunications providers and wireless carriers.
Text messaging originator opt-in data and consent will not be sold, rented or shared with third parties for marketing or promotional purposes. This information may be provided only to service providers involved in operating, supporting or securing The Knotstop’s messaging program.
Message frequency varies according to your appointments and guest-service interactions. Message and data rates may apply.
Reply STOP at any time to stop receiving messages from this program. We may send one final message confirming your opt-out.
Reply HELP for help, call 619.296.5668 or email contact@theknotstop.com .
Opting out of text messages does not cancel an appointment. Please contact the spa directly if you need to change or cancel a reservation.
Information for California residents
California residents may have rights concerning their personal information under applicable law. Depending on the circumstances and any applicable exceptions, these rights may include requesting access to, correction of or deletion of certain personal information.
You may contact The Knotstop to:
- Ask what personal information The Knotstop may maintain about you.
- Request corrections to contact or guest-profile information.
- Request deletion of eligible personal information.
- Update communication preferences or withdraw eligible consent.
We may need to verify your identity before completing a request. Certain information may need to be retained for appointments, transaction records, legal compliance, fraud prevention, dispute resolution, safety or other legitimate business purposes.
The Knotstop does not sell or rent personal information and does not share mobile information or SMS consent for marketing or promotional purposes.
Protecting and retaining information
The Knotstop uses reasonable administrative, operational and technical practices intended to protect personal information. Booking, appointment, guest-profile and transaction information is primarily maintained through Meevo and other approved business providers.
No website, booking platform, email service or text messaging system can be guaranteed completely secure. Guests should use discretion when sending personal information through ordinary email, contact forms or text messages.
Information may be retained for as long as reasonably necessary to provide services, maintain guest and transaction records, comply with legal or accounting obligations, resolve disputes, prevent fraud and support legitimate business operations.
Children’s privacy
The Knotstop website is intended for a general audience and is not directed to children under 13. We do not knowingly use the website to collect personal information directly from children under 13 without appropriate authorization.
Changes to this policy
We may update this Privacy Policy to reflect changes in business operations, technology, service providers, website functionality, guest communications or applicable requirements.
When meaningful changes are made, the “Last Updated” date at the top of this page will be revised. Continued use of our website or services after an update is subject to the revised policy.
Privacy questions or requests
Contact The Knotstop if you have a privacy question, want to update your information or need help managing your communication preferences.
The Knotstop2655 Fourth Avenue
San Diego, CA 92103
Phone:
619.296.5668
Email:
contact@theknotstop.com