Overview and acceptance
These Terms of Service (“Terms”) form an agreement between you and The Knotstop regarding your use of our website, online booking links, gift card tools, guest communications and spa services. By using the website, making a booking, completing a purchase or opting into our customer-care text messaging program, you agree to the portions of these Terms that apply to that activity.
If you do not agree with these Terms, please do not use the applicable website feature or communication program. You may contact us directly before booking or purchasing if you have a question about a service or policy.
These Terms should be read together with the more specific Knotstop policies and agreements that apply to your appointment, purchase, membership, package or gift card.
Use the site and its booking tools lawfully and provide accurate information when scheduling.
Appointments remain subject to availability, intake requirements and the policies that apply to the selected service.
Our texting program is limited to appointment and customer-care communication for guests who have consented.
Appointments and spa services
Appointments may be scheduled through our approved online booking system or directly with The Knotstop. A booking is confirmed when a confirmation is issued through the booking system or by our team. Appointment times, service availability and provider availability may change.
You are responsible for providing current and accurate contact, appointment and payment information. Please contact us promptly if a confirmation contains an error.
Please arrive with enough time to complete any required intake and begin as scheduled. A late arrival may shorten the available service time and cannot extend the appointment beyond its scheduled end.
Appointment changes, late cancellations and no-shows are governed by our Cancellation Policy . Please review that policy before scheduling.
Service descriptions are provided to help with selection. Specific services, enhancements, appointment lengths and providers remain subject to availability and may be adjusted when operationally necessary.
Please provide complete and accurate information relevant to your service, including allergies, sensitivities, injuries, pregnancy, medications or health considerations when requested. A service may be modified, postponed or declined when reasonably necessary for safety.
Massage and skin care services are not a substitute for medical diagnosis or treatment. Please consult a qualified health care professional regarding medical conditions or concerns.
If you are unsure which service is appropriate, please call 619.296.5668 before booking so our team can help you review the available options.
Pricing, payment and purchases
Prices displayed on the website or through approved booking and gift card tools are stated in U.S. dollars. Payment is due at the time communicated for the applicable service or purchase. The price and terms presented when a transaction is completed control that transaction.
Service pricing, availability and promotional offers may be changed or withdrawn before a booking or purchase is completed. Any restrictions displayed with an offer are part of that offer.
A valid payment method or card on file may be required under the policy or agreement that applies to a booking, membership, package or purchase.
Memberships, packages and prepaid services may have additional written terms. Those specific terms control if they conflict with these general Terms.
Gift card purchases, redemptions, service cards, package cards and promotional bonus cards are governed by our Gift Card Terms .
If a purchase is processed through a third-party platform, that platform may also apply its own terms and privacy practices to the transaction.
Policies that form part of these Terms
The policies below address specific parts of the guest experience. They are incorporated into these Terms when relevant to your use of the website, appointment, communication or purchase.
- Our Privacy Policy explains how we collect, use and protect guest and website information.
- Our Cancellation Policy explains notice requirements, late-arrival limits and fees for late cancellations or missed appointments.
- Our Gift Card Terms explain purchase, value, redemption and promotional bonus-card conditions.
- Our Accessibility Statement explains website accessibility and physical-access accommodations at our historic Bankers Hill location.
SMS and text messaging terms
When you affirmatively opt in, you authorize The Knotstop to send customer-care text messages to the mobile number you provide. This program is limited to service-related communication and is not a promotional marketing text program.
Types of messages
Messages may concern appointment scheduling, confirmations, reminders, changes, responses to guest questions and other service-related customer care.
Message frequency
Message frequency varies based on your appointments, requests and conversations with The Knotstop.
Charges
Message and data rates may apply according to your mobile carrier and service plan.
Consent
Consent to receive text messages is not a condition of purchasing goods or services. You may communicate with us by phone instead.
Opt out: Reply STOP at any time to stop receiving text messages from that Knotstop number. You may also revoke consent through any other reasonable method that clearly communicates your request. We may send one final message confirming the opt-out.
Help: Reply HELP for assistance, call 619.296.5668, or email contact@theknotstop.com .
Mobile carriers are not responsible for delayed or undelivered messages. Delivery is subject to carrier and network availability. If your mobile number changes or is reassigned, please notify us or update your information before continuing to use the program.
Customer-care only
The Knotstop does not use this customer-care texting program to send promotions, seasonal specials, membership offers, gift card offers or YogaDeck marketing. A separate and legally sufficient opt-in would be required before any marketing text program could apply.
Text messaging may be supported by Meevo, Textel and participating telecommunications providers. Their systems and networks may process message and contact information as needed to deliver and manage the program.
Website use and third-party services
The Knotstop website is provided to share information about our business, services, policies, booking options, memberships, gift cards and related resources. You may use the website only for lawful, personal and noncommercial purposes.
You may not attempt to disrupt the website, bypass security, introduce malicious code, gain unauthorized access, scrape content through automated means, or use the site in a way that violates law or another person’s rights.
Website text, branding, graphics, photographs, layout and other original content belong to The Knotstop or are used with permission. They may not be copied or commercially reused without authorization.
Online booking, gift cards, communications, maps, social media and other features may connect to third-party services. Those services maintain their own terms, availability and privacy practices.
We work to keep website information accurate, but availability, pricing, descriptions and links may change. Please contact us if you need confirmation before booking or purchasing.
Website and resource-center content is general educational information. It is not medical advice and should not be used to diagnose or treat a health condition.
Disclaimers and general legal terms
Website availability
The website and its content are provided on an “as available” basis. To the fullest extent permitted by law, The Knotstop does not guarantee uninterrupted access, error-free operation or that every item of website content will always be current.
Limitation of liability
To the fullest extent permitted by applicable law, The Knotstop will not be liable for indirect, incidental, special, consequential or punitive damages arising from use of, or inability to use, the website or a third-party platform linked from it. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
More specific terms
If these Terms conflict with a more specific written policy, promotion, membership agreement, package condition, gift card term or service disclosure, the more specific term controls for that subject.
Changes to these Terms
We may revise these Terms to reflect changes in the website, services, communication practices, business operations or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. Changes apply prospectively from the posted effective date unless applicable law requires otherwise.
Governing law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute relating to these Terms that is not resolved informally will be handled in a court of competent jurisdiction in San Diego County, California, unless applicable law requires a different forum.
Severability and waiver
If a provision of these Terms is found unenforceable, the remaining provisions remain in effect to the fullest extent allowed by law. A failure to enforce a provision on one occasion does not waive the right to enforce it later.
Questions about these Terms?
Please contact The Knotstop if you have a question about these Terms, an appointment, a purchase or our customer-care text messaging program.
The Knotstop2655 Fourth Avenue
San Diego, CA 92103
Phone:
619.296.5668
Email:
contact@theknotstop.com